Terms and Conditions
Conclusion of the Contract
The presentation of our goods and the provision of the possibility to place an order constitutes a concrete offer on our part to conclude a purchase contract. By placing your order, you accept the offer, and the purchase contract is concluded. The customer can add goods to the virtual shopping cart in the seller's shop by clicking the "Add to Cart" button. By clicking the "Cart" text button, the customer gets an overview of the selected items. By clicking the "Checkout" text button, the customer is provided with an overview of the items in the cart, including the applicable shipping costs. By clicking the "PLACE ORDER WITH PAYMENT OBLIGATION" text button, the customer submits a binding request to purchase the items in the cart. Before submitting the order, the customer can view, modify, and correct the data at any time using the mouse and keyboard. Customer inquiries for the creation of an offer are non-binding. We will submit a binding offer to the customer in text form (e.g., by email), which can be accepted within 5 days (unless a different deadline is indicated in the respective offer). The customer will receive the order information in text form by email through an automated order process. The customer must ensure that the provided email address is correct and that no technical restrictions, such as spam filters, hinder the delivery. The contract text will be sent to the customer electronically in text form (e.g., by email) after the order process. The order details can be reviewed by the customer if they have created a free user account.
Prices and Shipping Costs
The listed prices are final prices including VAT. The amount shown at the time of the binding order applies. Shipping costs are additional, depending on the shipping method and the size and weight of the goods ordered. Details can be found under:
https://snozo.de/content/8-aeu-legal-shipping-and-payment
Consumers generally have a right of withdrawal. Further information on the right of withdrawal is provided in the seller's withdrawal instructions.
https://snozo.de/content/6-widerrufsbelehrung
Payment
Payment is made upon delivery via:
Prepayment
PayPal
Direct debit (via PayPal)
Redemption of Vouchers
Vouchers issued free of charge by the seller can be redeemed in the seller's online shop. Individual products may be excluded from the voucher campaign if such a restriction is indicated in the promotional voucher. The voucher can only be redeemed before completing the order process. Subsequent offsetting is not possible. Only one voucher can be redeemed per order. The value of the goods must be at least equal to the voucher amount. Any remaining credit will not be refunded. Voucher credit is neither paid out in cash nor interest-bearing. The voucher will not be refunded if the customer returns the goods fully or partially paid with the voucher within their statutory right of withdrawal. The voucher is transferable. The seller can make payment to the respective holder with discharge. This does not apply if the seller has knowledge or grossly negligent ignorance of the ineligibility, lack of legal capacity, or missing authority of the respective holder.
Right of Retention
The customer is only entitled to exercise a right of retention insofar as their counterclaim is based on the same contractual relationship.
Delivery
Delivery is made to the address provided by the customer. The seller may also refuse to perform if it requires an effort that, considering the content of the purchase contract and the principles of good faith, is grossly disproportionate to the customer's interest in fulfilling the contract. Amounts already paid will be refunded promptly by the seller. The seller is not obliged to deliver the ordered goods if they have been properly ordered but not delivered correctly or timely (congruent covering transaction). The prerequisite is that the seller is not responsible for the lack of availability of the goods and that the customer was promptly informed of this circumstance. If the goods are unavailable, the seller will promptly refund any payments made by the customer.
Retention of Title
Until full payment of all claims arising from the purchase contract, the delivered goods remain the property of the seller. As long as this retention of title exists, the customer is not permitted to resell or dispose of the goods; in particular, the customer is not allowed to grant third parties contractual usage rights to the goods.
Warranty Rights
(1) A product that is defective at the time of delivery (warranty case) will, at the customer’s choice, be replaced by a non-defective item or repaired professionally at the seller’s cost (subsequent performance). The customer is informed that no warranty case exists if the product had the agreed-upon condition at the time of risk transfer. A warranty case does not exist, especially for damages caused by misuse or improper use by the customer.
(2) The customer’s liability for damages due to a breach of the return obligation, for which the customer is responsible, is governed by the applicable statutory provisions.
(3) The customer can choose to withdraw from the contract or reduce the purchase price if the repair or replacement delivery does not restore the product to a contract-compliant condition within a reasonable period.
(4) In addition, claims may exist against the manufacturer under any warranty granted by them, which are governed by the relevant warranty terms.
(5) The seller's statutory warranty ends two years from the delivery of the goods. The period begins with the receipt of the goods.
Applicable Law
The contract concluded between the customer and the seller is exclusively governed by the law of the Federal Republic of Germany, expressly excluding the UN Sales Convention. This does not affect the mandatory provisions of the state in which you have your usual residence.
Dispute Resolution
General information duties for alternative dispute resolution according to Art. 14 para. 1 ODR-VO and § 36 VSBG (Consumer Dispute Resolution Act): The European Commission provides a platform for online dispute resolution (ODR), which can be found at:
http://ec.europa.eu/consumers/odr/
We are not obliged nor willing to participate in a dispute resolution procedure before a consumer arbitration body.
Final Provisions
(1) Should individual provisions of this contract be or become completely or partially ineffective or void, the validity of the rest of the contract will not be affected, provided that no unreasonable disadvantage is caused to a contract party.
(2) Changes or additions to this contract must be made in writing.
Information regarding online dispute resolution pursuant to Art. 14 Para. 1 of the ODR (Online Dispute Resolution Regulation):
The European Commission gives consumers the opportunity to resolve online disputes pursuant to Art. 14 Para. 1 of the ODR on one of their platforms. The platform (http://ec.europa.eu/consumers/odr) serves as a site where consumers can try to reach out-of-court settlements of disputes arising from online purchases and contracts for services.